M+O=CPE Inc Fulfillment Policy: The enrollment price includes attendance during the online seminar on the date in which the attendee enrolls and also includes the download of the custom e-book written for the seminar. The link to the seminar site is sent to the attendees two days before the seminar date. Attendees who do not log into the seminar site can receive, at their choice, a credit for a future class or a refund. Our customer service number is: 516-594-9273.